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Complaints handling methods
At Shayan Diesel, customer feedback is vital to enhancing the quality of our products and services.
We encourage you to report any dissatisfaction or complaints to help us continuously improve. Your feedback allows us to better serve you and future customers.
Complaint Submission Channels:
- Phone: +98 21 91070163 | +98 21 57451 (Ext. 116–117)
- Mobile: +98 905 340 4999
- Online Form: Submit Your Feedback
Important Guidelines Before Submitting:
- All required (*) fields must be completed.
- Avoid submitting duplicate complaints.
- Clearly identify the issue and relevant department for faster resolution.
We aim to resolve issues promptly and maintain the highest standards of customer service.
News and Events
Stay informed with the latest news, training materials, product updates, and event announcements through our website’s News & Events page. Follow this section to keep up with the latest developments regarding Shayan Diesel and Dafran products.
Special Offers
Following the successful launch of our tractor trucks, we are proud to announce the first production of 6×4 cargo trucks and 6×2 double-axle tippers.
Additionally, the introduction of new products, including 5.5-ton and 28-ton trucks equipped with Japanese Isuzu engines and transmissions, will soon commence.
My Dafran APP
We are excited to soon launch the My Dafaran App, offering innovative features and services tailored for Dafaran drivers.
The app will enable location sharing for emergency services, detailed vehicle information for enhanced support, and other exclusive features.
